Double charged for transaction

Hi Sir/Mme,
I purchased one product but it seems that i go charged twice for it, what are the steps needed to get a refund on one of the charges ?and what proof do i need to give you in order to have the refund happen? 
best regards, 

Hello Adrien, 

We have responded to the ticket that was created in regards to this issue. Please refer to this ticket: 573903 for further updates. -Nasyrah

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