Cannot redeem neosurf voucher because of invalid pin

I purchased a $20 neosurf voucher from your website and upon trying to redeem this $20 voucher I am being told that the PIN number is invalid because it does not contain enough digits a neosurf voucher it should contain 10 digits your voucher only contains 8 digits

Hi Rebecca, We have sent you a reply via Ticket ID: ( 563889) and further correspondence will be done via the email that we have replied. Thank you - Steve.

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