Can't withdraw money from G2G to Skrill

It keeps saying that my Shasso and Skrill's first and last name don't match, but they do.

Hi Sandro Locardo, we have sent you a reply via Ticket ID: (553909) via email. Kindly check our messages accordingly. For any G2G related matters, you are required to contact team in charge via for further assistance. Thank you for understanding.

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