Problem with verification

I sent the selfie, but I didn’t gget mu review. I already paid the order, but how long do I have to wait?

Hello. llkan. Our customer support team has responded to you via ticket ID 498731 and you may get back to us via email shall you need further assistance from us.

It is still not reviewed?! He said that you needed half an hour to review it, but still nothing happened.

Hello! Your order is currently under review. The relevant team is only beginning work at 9.30am (GMT+8) Please bear with us while we get back to you. Thank you. 

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