AOV Voucher top-up delay

It has been more than an hour since I purchased the 470 vouchers and it's still not on my account considering that it used to be almost instant. I doublechecked the player ID which is totally accurate. The top-up status stayed at "Pending" while saying it will be delivered within 1 minute. Well, it has been more than an hour. Please help. I'm purchasing something in-game under a deadline and I might not make it because of the delay. 



Hi Charles,   

Our team have replied to you via email, Ticket ID:  (# 431254 ). We would also like to inform you that any future correspondence will be done through the email.                  


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