Payment is completed but Gcoins didn't topped up yet

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hello. so i've completed the payment for the gcoins i ordered yet it is still pending. it's been an hour. ORDER # 16704893


Hi Monica,


We hope you could bear with us while we are investigating the issue with the Game Publisher. Rest assured that we will try expedite the process and notify you through ticket #420961 once there is any new update.  


Thank you for your continued patience and we apologize for the inconvenience caused.


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