I haven't received the code

Hello there, I'm very upset with the no-reply system on the support email. Then, I've paid for a PS Plus card and haven't received the code yet. After 4 days the website has deleted the order and said that there's no purchases in the last 2 years. This was my order number: 16145890 I want either the code or my money back.

Hi  Hassan,

Please do refer to the ticket ID : 409505 as we already reply to you regarding on the matter. 

Dear Hassan,

We noticed that you sent a ticket to our team with ticket ID 409505. Please refer to the ticket for follow up with your inquiries.

Thank you.

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