Solved

Code not working

I just puchased itunes gift card with offgamers. When i tried to redeem the code, it says "the gift certificate or prepaid card code has not been properly activated". Please solve this issue.

Hi Hadi,


Please kindly check ticket #376214 as we shall be following up on this reported issue via the said ticket accordingly.  You shall be notified directly via the same ticket upon any available update.  


We thank you for your patience and apologized for any inconveniences caused.

The 50 dollar USD card is not working and is coming up with a Chinese message. Then the 2 x 20 dollar cards codes won't load either These were bought for my son to use.

Hi Rita,


Regarding your issue, we advise for you to kindly submit to us a screen shot of the following in order for us to get this issue reported to the CDKey management so that they can investigate this issue with the publishers of the code as we have no direct access to the publisher's systems.


1> Screenshot of your order showing the code you have received

2> Screenshot of the error you received on your account during redemption


Kindly do not crop the pictures and you may save them as jpeg/png format. You can submit directly to our CDK officers through the following email:


support.cdk@offgamers.com


We thank you for your patience and apologized for any inconveniences caused.


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