Product code error

Please i just orderd an EA EUR40 Cash Card (DE) Discount Promo  order number 14593664 this code didnt work i just want you to refund it and give my money back on offergamers i can get an itunes gift card with those 42$ so please you know that im a loyal  costumer at your company so please this code didn`t work take it back and get me itunes gift card with those 42$ thank you so much 

Hi Yasser,

Please kindly check ticket #376148 as we shall be following up on this reported issue via the said ticket accordingly. Thank you and apologies for any inconveniences caused.

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