Is there an issue with the payment?
Referring to your order 12122476, it seems that our respective team still unable to locate your order payment and we shall continue to check from time to time. We will update your order accordingly once the payment receives at our side. Please do contact us at email@example.com should you need any assistance for the order.
We thank you for your patience and apologized for any inconveniences caused.
Hello, Kelvin. We will closing this forum thread and reply to you on ticket #293997 for the update of your order. Thank you.