Solved

Stuck at Verifying for hours

Please check as i've already been charged and I got the invoice in my email.


However I have not received what I bought, it's still on the verifying stage.


ORDER # 11902910 (11 Jan 2019)

Hi Roemer,


We regret to inform you that the order has been flagged by the system for review and verification.

The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  

This process may take about 7 hours from now to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.

 I am also stuck at verifying for over 30 min! My order:

ORDER # 11923039 (14 Jan 2019) Status: Verifying

Hi Ricardo,


It appears that your order has been completed now and you may check your OffGamers order page for the latest update.

me also stuck at verifying for over 30 min! My order: 11954888

Hi im.virus94 ,



We would like to inform you that the order has been flagged by the system for review and verification.

The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  

This process may take about 7 hours from now to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.



Im also stuck at verifying for over 30 minutes. ORDER # 11993055

Dear jimmydean7878,


Your order 11993055 has been delivered and completed. We thank you for your kind understanding and patience during the verification process. For future assistance, do email to our customer support at support@offgamers.com. 


Thank you and have a nice day.


Hi I'M ALSO stucked at verifying. order # 12059764

Hi Tong,


Your latest order has been duly completed and delivered.  Thank you for your purchase :)

my order no. is 12124875 I've been waiting over an hour and there's still verifying

Hi Asher,     


We are sorry as the payment for your order was under review/verification when cancellation request was submitted. The order is now duly cancelled and refunded through Paypal.



ORDER # 12141604  - My order is stuck too!

Please accept our apologies for the delay in processing your order. However, before we could proceed in processing the order, additional verification is required which is in accordance with our company's procedure. We have informed the Personnel In-charge to expedite the procedure and we will notify you once there is any update. For the time being, please do bear with us.



Login to post a comment