help stuck on pending

Posted about 4 years by peter

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p
peter

help order num 11232614

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kartikasari

kartikasari posted about 4 years

Hi Peter,


Since a ticket has already been opened on this issued, we shall close this thread and follow-up with you via the ticket accordingly.


Ticket ID:  #262723

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p

peter posted about 4 years

ok


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kartikasari

kartikasari posted about 4 years

Hi Peter,


We have forwarded the order for manual clearance by the accounts team, you shall be notified immediately upon any available updates on this.

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p

peter posted about 4 years

i know usually is take 20-30min .but this time is more than  2hour.


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kartikasari

kartikasari posted about 4 years

Hi Peter, 


Kindly allow about 20-30 minutes for the bank interface to capture the payment so the system may auto-process this order.  Should there be no updates after an hour we shall manually escalate the order for payment clearance by our accounts team.

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