Order pending

ORDER # 11005749 

1 person has this problem

Hi Jung,

We have checked on the transaction but we are unable to locate the payment for your order on system. If your account has been charged, kindly submit a screenshot/image of your payment receipt to Once we have your receipt, our finance department will check on the updates of your payment.

Thank you

I have submitted my bank transfer receipt on the order page and also via email but my order is still pending after almost 24 hours. 

Hi Jung,

In regards of your order 11005749, our respective team unable to locate any valid payment for this order yet. Please be informed that for Adyen - Bank Transfer UK option may take within 3 - 15 working  days for the payment to be cleared.

We will update your order accordingly if the payment receives at our side. We thank you for your patience and apologized for any inconveniences caused.

Hi . off gamers. my order still pending . 11034834 . please help

22.8 KB

Hi Al,

We have already escalated your order for clearance, do allow some time to receive an update on this.   Updates shall be relayed through the recent ticket created on this #256925.

i cant get my LU card. its verifying im waiting almost 45mins. ORDER # 11135051 (29 Sep 2018)

Hi Nico,

We would like to inform you that the payment for this order is currently pending for review and verification.

The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  

This process may usually take under 24 working hours to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.

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