# 10769999 (2018-08-02 20:33:01)
We would like to inform you that the payment for this order is currently pending for review and verification.
The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.
This process may usually take under 24 working hours to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.
Please accept our sincere apologies for the inconvenience caused.
Hi again Hanrui,
We have also received a support ticket from you concerning this, any available update on the order shall be relayed to you via ticket #248426 accordingly.
We are sorry to inform that we are unable to locate the order in question in regards of your issue. Please email us at firstname.lastname@example.org and provide the order number or OffGamers registered email for us to check further.
My purchases have gone which i guess it means its been denied, WHY?
Also will i get my money back as its still on pending
We have a generated a ticket for you in regards to this issue (Ticket ID: 280333). For any further update/correspondence on the issue, kindly refer to this email/ticket instead.
We thank you for your patience and apologized for any inconveniences caused.
Does this mean ill get my money or just get it back sorry im new to this xD
We are sorry, as your order had failed our verification process, so we are unable to accept online payments from you. This has caused your payment to be cancelled and refund initiated back to your card which typically takes within 3-14 working days.
You may want to consider using the other alternative payment options shown to you at checkout currently instead if you wish to make a purchase.
Okay Thank You For Your Help, I'm Going To Wait For My Money To Come Back......
You're welcome. Please do email us at email@example.com should you have any further inquiries regarding this matter.
Hopefully It Takes 3 Days Instead Of 14 Days xD
Please be informed that your the refunding process for credit cards will be done within 3 to 14 working days to be reflected in your account. For further assistance, kindly contact your bank or card issuer regarding any clarification or information of this matter.Please be informed.
Thank you for your patience.