# 10769999 (2018-08-02 20:33:01)
We would like to inform you that the payment for this order is currently pending for review and verification.
The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.
This process may usually take under 24 working hours to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.
Please accept our sincere apologies for the inconvenience caused.
Hi again Hanrui,
We have also received a support ticket from you concerning this, any available update on the order shall be relayed to you via ticket #248426 accordingly.
We are sorry to inform that we are unable to locate the order in question in regards of your issue. Please email us at email@example.com and provide the order number or OffGamers registered email for us to check further.