Verifying, contacted support 14 hrs ago

I opened a ticket 14 hours ago for my order which is stuck on verifying, I still haven't been contacted back to resolve this.

Hi Lukas,

We would like to inform you that the payment for this order is currently pending for review and verification.
The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and
unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and
legitimacy as part of the standard security check for all online transactions.

This process may usually take under 24 working hours to complete. You will be notified immediately via a separate
email once there is an update on your order.

Please accept our sincere apologies for the inconvenience caused.

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