verifying order

Posted about 6 years by Taiki

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Taiki

7950354 bought it by jcb debit card and it took the money but there is no card or whatsoever.

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Mohamad Fazril

Mohamad Fazril posted about 6 years

Hi Taiki,


We will mark this Forum Thread as close/resolve as we will contact you via email for the issue update.


Thank you.

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T

Taiki posted about 6 years

Hi Taiki,


Ticket ID: 131804


Thank you for contacting us! 


Pertaining to your order issue, kindly provide a screenshot/image of your payment . Once we have your receipt, our finance department will check on the updates of your payment. This may take up to 24 working hours for payment confirmation.




I was promised 24 working hours with this. So don't mark it as solved even though it is not.

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Mohamad Fazril

Mohamad Fazril posted about 6 years

Hi Taiki,


We have forward your order issue to the respective department for further check. We will get back to you via email for the issue update.


Thank you.

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T

Taiki posted about 6 years

It clearly took my money and this agent assumed it didn't I want my money back. 


There was a Debit Card Service transaction on 2:33 11/22/2016.
Purchase Amount:390Yen
Authorization Code:745196

Refer to MyJCB for more information.

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