Solved code scam

I buy a 20 eur code and it's already in use. I swear that i dont use are the proofs. It says in portuguese that its already in use. Please help me

Hi Nuno,

We have forwarded the screenshots to the CD Key department so they may launch an investigation with the publisher or game developer. The process typically takes:

1. Monday - Thursday: 72 working hours
2. Friday - Sunday and public holidays (Malaysia): 96 working hours

(Working hours: 9:30am - 6:30pm, +8GMT)

We will notify you by email once we have received the updates on this matter. We thank you for your patience and please accept our sincere apologies for any inconvenience caused.

ok thanks

You're welcome. 

Hi Nuno,

A separate email has been sent to you regarding the updates of your order issue. Kindly check on your email inbox for the email.

Thank you.

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