Security Code not sending by sms

Posted over 7 years by Brandon

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Brandon

Hey,


I went to make an order and it said that I needed to confirm my phone number with a security code sent by sms. The security code never sent and now I am unable to make a purchase. Can I please get the security code emailed to me? Thanks for your support


Brandon

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21 Comments

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Hill

Hill posted over 7 years Admin

You are most welcome.

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A

Alexander posted over 7 years

worked. thank you very much.

 

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Yap

Yap posted over 7 years

Hi Alexander,


Your mobile phone number is now verified. You may proceed to place order with your account now.

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A

Alexander posted over 7 years

edit: last digits: 7689

 

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A

Alexander posted over 7 years

yeah, but pls note that i'm from Austria. Please speak slowly.

 

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Yap

Yap posted over 7 years

Hi Alexander,


Is it alright for us to call you now for the phone verification?

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A

Alexander posted over 7 years

Same problem here. I didn't receive the security code. I waited like 10 minutes now.
Please help.

 

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Tami

Tami posted over 7 years

Hi,


We would like to inform you that your mobile number has been verified and you may now proceed to place your order with us.Thank you for your co-operation.

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P

Phan posted over 7 years

Hi, I saw your phone call but when i answered there was nothing. Your 4 last digits is 5230 right?

 

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Tami

Tami posted over 7 years

Hi Phan,


We regret to inform you that we have tried to call you twice but no one answering the call. Once the number has been verified you may proceed to purchase your order with us directly. Kindly let us know once you are able to answer our call. Thank you.

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P

Phan posted over 7 years

 yeah, I was unable to verify my phone number. Please give me a call or something. One more question: If I verify my phone number, after that do I need to verify it once again when making an order? Because I could not receive token when they asked for making a purchase.

P/S: english is not my native language, please forgive me if you need to speak slowly so I can hear.

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Khairul M

Khairul M posted over 7 years Admin

Hi Phan,

Please do let us know if you unable to verify your phone number through our website. We will need to call your registered phone number with us for manual phone verification if you did not receive SMS from our System. Thank you.

 

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Claressa Jayne

Claressa Jayne posted over 7 years

We apologize for the late reply, we have send security token to your email. You should able to change the phone number with your security token.

 

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P

Phan posted over 7 years

edited: I just changed my phone number but no luck. My new last 4 digits 5850.

 

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P

Phan posted over 7 years

I got exactly same problem of Brandon, now what i need to do in order to receive SMS Code to making a purchase? I went to my profile and requested to change my phone number (to check if my phone number is correct or not) but again no SMS was sent to my phone number.
My last 4 digits are 2041.
Please help!

 

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Hill

Hill posted over 7 years Admin

It appears that your mobile number is verified now .

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L

Luo posted over 7 years

Hi, same issue happening for me. Can I get it emailed to me too, I need it asap, thanks!

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Khairul M

Khairul M posted over 7 years Admin

Hi Brandon,

We would like to inform you that we have sent you an email last 4 days. You may check your email (darkpanther123@yahoo.com) for further details. Thank you.

 

0 Votes

Claressa Jayne

Claressa Jayne posted over 7 years

Hi Carl,
Do contact our support team to arrange a manual phone verification on your convenient time. Our agents will be happy to assist you in the verification procedure.
Thank you.

 

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c

carl posted over 7 years

same here im not receiving any veryfication number


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Yap

Yap posted over 7 years

Hi Brandon,

Due to your issue that you are not receiving any SMS from us, we will have to perform a manual phone verification with you. Please do confirm with us if it is alright for us to call you now for the verification.

We await for your reply.

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