I see that there's many many thread opened regarding this issue.
How come, I experience the same thing?
First time bought an item here and too much hassle.
I clicked the verification email, enter the phone verification everything.
When I bought from eBay, or Steam, Envato, UE4, or other bigger company, they don't put so much security measure like this.
Too much hassle, I think you guys need to revise your procedure.