Already Used Game Card

 I bought two Karma Koin Cards, separate orders thinking "maybe the first one didnt go through right, let me try another" but both of them, while trying to redeem them, said on maple story that they had already been used. I am very confused and in need of help. I contacted support, and they're not doing anything to help. I tried on a different browser, I even tried on a different computer.. Still the same message pops up.

 Kindly  submit your issue as so we can escalate your issue to our respective department to check with our publisher. Thank you.

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