Unaddressed Complaint about invalid PSN code

Posted about 8 years by Toan

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T
Toan

Hi,


I submitted a complaint regarding an invalid PSN prepaid card code not working several days ago and I have yet to receive any response.


I would like this issue to be addressed swiftly, whether another code being issued or a full refund given or simply my code being made to work.


Please work to resolve my issue as this is quite frustrating for me.

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Elizabeth

Elizabeth posted about 8 years

Hi Toan,

Please be informed that the CDKey have updated you on the solution via e-mail.

 

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Elizabeth

Elizabeth posted about 8 years

Hi Toan,

You are most welcome. :)

We will check with PSN support and get back to you as soon as possible within the mentioned time via Ticket 35700.

Thank you for your kind patience and cooperation.

 

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T

Toan posted about 8 years

That is it.

I have sent the required screenshots. Thank you for your swift response. 

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Elizabeth

Elizabeth posted about 8 years

 Hi there,


This should be regarding Order 5852886?


The complaint was a Cancellation Request. We will require the following to be emailed to support@offgamers.com to check with PSN's publisher:


1> Screenshot of your order showing the code you have received
2> Screenshot of the error you received on your account during redemption


Kindly do not crop the pictures and you may save them as .jpeg/.png format. We await your swift response.

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