Phone number verification problem

Posted over 8 years by Carol

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Carol

 

Am I supposed to receive an sms on my mobile to confirm the number once I register? Because I never got it, and once I proceed to purchase, it says my number has either been used before or it's not correct. Then I tried with a different mobile number, but same results. Please help me.

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Sorted by
Barath

Barath posted over 3 years

As we checked on your account ID: 4637537, you have updated a valid mobile number on your Shasso profile.Kindly request for security token again and await a text message with code to verify the number before you are able to checkout successfully.  

If you having an issue while receiving the code via SMS, kindly request via your registered email address by clicking Lost/Invalid number icon whereby our system will send the security code to your email address. For further enquiries and assistance, you may directly contact us via support@offgamers.com

Thank you for understanding. 


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A

Amos posted over 3 years

im not getting any security token +62 81256659085

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Aiman

Aiman posted almost 4 years Admin

Hi Sharlane,


Unfortunately, our system unable to accept VOIP, landline, Skype or other Internet phone numbers at this time. Kindly provide another valid  mobile number to proceed with the Mobile number verification process.


To update your mobile phone number, please click on the link below:


https://www.shasso.com/profile/security


Please do contact us by email at support@offgamers.com should you need any further assistance. Thank you

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S

Sharlane posted almost 4 years

im haveing the same problem with verifying my number as well please help

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Aiman

Aiman posted almost 6 years Admin

Hi James,


We have checked your account and it seems that you have updated a phone number which is not recognized as a mobile number by our System. The Security Token has been sent to you in a separate email. To update your mobile phone number, please click on the link below:


https://www.shasso.com/profile/index


Note: Please be informed that we only accept mobile number for phone verification.

Thank you

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L

Lestat Xanthous James Hands posted almost 6 years

I'm having a problem too, i am certain i have the correct digit's but it says my phone number is already in use.

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Claressa Jayne

Claressa Jayne posted about 7 years

Hi Coinsph0, We sent security token to your email. You may use the token to change your phone number in your profile. Thank you.

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c

coinsph0 posted about 7 years

+639080267137 this is my phone number and i can't add it

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Claressa Jayne

Claressa Jayne posted over 7 years

 Hi colby yong, please send us an email for your phone verification. Your profile may need a manual phone verification before placing an order. You can send your email to support@offgamers.com

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c

colby posted over 7 years

Hi i have the same issue i keep getting to the manage profile page and not redirected to paypal

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Claressa Jayne

Claressa Jayne posted over 7 years

 Hi Jackson,
We have send new set of security token to your email.

It is best if you do not post sensitive information in forum next time and to contact our Support team directly.


Thank you.

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j

jacksonmatsuno posted over 7 years

i didn't receive the sms msg my last 4 digits is 1630 and email is jacksonmatsuno@gmail.com

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Hill

Hill posted over 7 years Admin

Please kindly contact via email : support@offgamers.com for assistance include your OffGamers email address , Kristoffer.. Thank you.

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K

Kristoffer posted over 7 years

hey i cant verif my phone nubmer, i could need some help.

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Mohamad Fazril

Mohamad Fazril posted over 7 years

Please kindly contact via email : support@offgamers.com for assistance. Please do include your OffGamers email address. Thank you.

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g

gamerapple121 posted over 7 years

hi I cant verif my phon number, please help me. or verif it through my email please

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Aiman

Aiman posted over 7 years Admin

Hi Nadezda,


It appear that you had verified the mobile number for rihter.kamilla@yandex.ru. Kindly contact us at support@offgamers.com should you require further assistance.

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N

Nadezda posted over 7 years

Hello, I write "Phone is incorrect(correct format : "+" + country code+ phone number digits)!" and does nothing to fix it.how to fix it?

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Hill

Hill posted over 7 years Admin

You may contact us via suppport@offgamers.com

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E

Erin posted over 7 years

it keeps saying my phone number is in use or invalid can i get some help

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kartikasari

kartikasari posted over 7 years

Contact us at support@offgamers.com as we need to ask you a security question in order to send you a token for that purpose.

 

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F

FAWAZ posted over 7 years

hello there , i do not have access to my old phone line and i cant even change it to my current line .. what shall i do at this point !?

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Tami

Tami posted over 7 years

Hi Gisela Dos Dantos,


We will update you for further details through the ticket you submitted to us.


Thank you



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G

Gisela posted over 7 years

Hi


I can´t verify my phone number, an error code appears The mobile number you had provide is in used or invalid Please key in another mobile number...


Thanks for the support you can give me. 

0 Votes

Claressa Jayne

Claressa Jayne posted over 7 years

Hi Ian,
Please send us an email to support@offgamers.com to assign a suitable timeslot for a manual phone verification if you unable to proceed with the automated phone verification. We really sorry for the trouble.

 

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