How long do I need to wait after I have submitted my CDK case with all the correct information provided?

Modified on Fri, 15 Feb 2019 at 12:40 PM

Whenever we received a CDK case with the correct information, that includes 2 screenshot, one showing the error message and the other one the code from our webstore that you have purchased, our CDK specialist will begin conducting internal investigation to ensure that the issue wasn't caused by any complication i.e. blurry image, duplicate code etc. If we are unable to locate the issue from within, the case will be escalated to our supplier or game publisher.

This usually takes 4 working days before we can provide you any update of your case. In a situation where we did not receive any updates from the relevant parties, we will send a reminder to them to expedite their response on the case. You will be notified via email once they have concluded their investigation.

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