• Payment success but order appears as Pending: Contact the card issuer OR login to your bank account to confirm whether the payment has been deducted. If deducted, kindly contact our operators via Live Support for assistance.
  • Payment fail : Ignore the order. The order will be considered as abandoned orders and our system will automatically cancel the order after 15 days.
  • Paypal e-check, Moneybookers OK-Pending status: Kindly contact the respective payment gateway for further inquiries/assistance. Customers can update us after speaking to their respective Payment gateway support team regarding their orders.
  • Order with Store Credits (SC) attached but payment failed: Contact Live Support so our operators can cancel the order and reissue SC back to customer’s account.