For Online Transactions

1. Adyen: four (4) possibilities as to why an order would remain in the Pending status.

  • The transaction has been sent to the Credit card issuer for Authorization. Pending response from the card issuer.

  • Payment has been rejected by the card issuer without disclosing any reasons of the rejection by the card issuer.

  • Internal error indicates our connection to Adyen server is unavailable/down.

  • Fail transaction, could not find payment for the order.

2. Paypal e-check, Moneybookers OK-Pending status: Insufficient funds available in customers’ respective account to pay the order, pending clearance from the Payment gateway. Usually takes up to 5 days for Paypal e-check and 15 days for Moneybookers OK-Pending status orders. In this case, the account will not have sufficient funds and Moneybookers will allow 15 days for the funds to be put into the account. Paypal e-check is defined as the following:

Sending an eCheck is just like writing a check, only you send it through your computer. It’s also called an electronic funds transfer, because you withdraw money directly from your bank account.

When you send money with an eCheck from a U.S. bank account, the transaction is held as pending for 3-4 business days, until the electronic funds transfer clears your bank. From a Canadian bank account, the transaction is held as pending for 7-8 business days.

> Technical errors (i.e. Payment Gateway scheduled maintenance, Technical error resulted on payment gateway’s side which resulted in the inability to receive IPN corresponding with the order)

For Offline Transactions

Offline Transactions (i.e Western Union, Direct Deposit, Wire Transfer). Payment information from customers as we need to manually collect the payment for Offline Transactions. Usually takes between 1 day to 15 working days

  • Western Union: 1 - 3 working days (Payment collection can be delayed up to 15 working days depending on the Western Union Center)

  • Wire Transfer/MoneyGram: 1 - 3 working days
  • Automated Teller Machine/Cash Deposit Machine/3rd Party Transfer: 1 hour
  • Others: 1 working day