I need to change the name in the profile, the change button is not available

Good afternoon, dear support, when I indicated my name in the profile, I made a mistake and did not know that it should match the name where I would withdraw my money. Please change my name to Andrii Piatkov, my account ID User ID: 8413606

Hi Andrew, 

We have sent you a reply via Ticket ID: 651537. Further correspondence will be done via the replied email accordingly. We appreciate your understanding in this matter.  

Thank You. Regards,  


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