GoCash Card already redeemed

I just bought a GoCash Card. But when I try to redeem it on website, it told me that it had been redeemed. My order number is ORDER # 29020096

Hi, We have responded to you via ticket ID: 591647 . Further correspondence will be done via the ticket we have replied to you. We appreciate your kind understanding upon the matter. Thank you.  Siti

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