Payment Received Status: Verifying

I didn't receive the Steam Wallet Code for almost 10hours  ORDER # 24744493 (11 Jun 2021)

Hi Andreas , we have replied to you via ticket ID #547331. Further correspondence shall be made through the said ticket. Have a great day!  

When the status complete?

Hi Andreas,

The verification process serves to safeguard the account owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions. 

Kindly check the ticket ( ID: 547331 ) you have submitted in regards to this matter as we shall notify you directly via another email once the order has been updated. You may reply back to the same ticket/email if you need any further assistance. 

We thank you for your patience and apologized for any inconveniences caused.

You are wrong.  You are providing goods.  You are not in the "protecting identity theft" business.  Let our credit card companies and credit bureaus do that.  The irony here is that you "say" you want to safeguard against identity theft by providing you exactly what is needed for identity theft. 

Hello Aaron,

As a consumer, we truly understand your frustration. Although this verification process might be a hassle, our system is built in a way that focuses entirely on the security of our valuable customer, such as yourself. Which is why sometimes, it might flag certain orders for reviews and verification. This was also required due to the recent changes in policy with the authorities and the banks. 

In regards to your order 25244233, we advise you to contact the G2G support team via email at should you require any further assistance. 

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