Solved

Card constantly getting declined?

I'm trying to purchase GoCash codes but my card keeps getting declined with the error message shown below. I've tried a different card and also have tried calling my bank so I don't think its an issue on my end. Could I get any help with this?


Hi Keqing, We have responded to the ticket that was created in regards to this issue. Please refer to this ticket: 5339913 for further updates.

I've already contacted my card issuer and they've told me that the block has been removed but my payment is still not going through. Is this an issue that has to do with my OffGamers account?

Hi Keqing, we have sent you a reply via Ticket ID:(539913) and any further correspondence will be done via the ticket email we have replied to you. We appreciate your kind assistance in this matter.    

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