PlayMall Havent put my amount of the MultigameCard 60usd

Good afternoon i just bought a Multi game card that i put on the webiste of playmall and in their site have not purchace the amount of the game card.

I tried to reput the game card on  their website and it says card is reedem!!!Please help my  invoiceNo is INV202105050852.

Please contact me 

Mail :

We have sent you a reply via Ticket ID: ( 538128 ) via email and further correspondence will be done via the ticket email we have replied to you.  Regards.

Sry sit but my problem is not solved as  you replied me.I send the screenshot that the informantions that had the mail that you sended me at . As soon my problem is not fixed that cant be solved. 

Thank you.

Hi there. We have responded to the ticket that was created in regards to this issue. Please refer to this ticket:  538128  for further updates

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