selfie not working

I've taken like 50 selfies for your account verification and none of them work

Hi Donald, We have responded to your enquiry via ticket number 531462. Further correspondence will be done via the ticket email we have replied to you. Thank you.  

No it is not solved, I continually take the selfie and then it redirects me back to the very beginning to where it says get started
I'm about to just say screw it and have you give me my money back and I'll close my account on this website

Hi Donald,

You may send us a reply regarding this via email that you have sent to us regarding this if you wish to complete the verification as we attempt to assist you to troubleshoot the issue or request for a refund. 


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