Order Stuck Verifying

My order number: 23029708 has been stuck for quite some time now. I have received the invoice on email and I can see my card has been charged. Is there any way I can get an update on what's going on? Thanks!

Hi John, We have replied to you concerning this order through ticket ID #528667 accordingly, please do check the said ticket for the update and you may respond to the same ticket if you have any further inquiries. Thank you.

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