KYC problem

Hello, I have a problem regarding the eKYC process. Ive submitted the required docs twice at least 12 hours ago and yet no response, also my purchase details have been stuck on verifying quite sometime as well.

Hi Thomas,   We have sent you a reply via Ticket ID: ( 527425 ) via email and further correspondence will be done via the ticket email we have replied to you.      Regards.

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