Order #21607515, I am stuck on the verification process.


I have made a purchase on G2G, and my payment has been processed. For the verification step, the debit card I used is from France but my French SIM won't receive any text messages since I've just moved to the US, so I can't confirm my French phone number. Therefore, I confirmed my US phone number and supplied all the documents to Shasso (says: "You are not required to submit any document at the moment") as the "alternative" method, but I have been stuck on Verification still on G2g for the past 30mins. Could you please check what is holding up the process? Thank you very much.

Hi Phil , we have sent you a reply via Ticket ID: (512685) via email and further correspondence will be done via the ticket email we have replied to you. Regards.

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