Cannot pay with GCash or BPI

I cannot pay using of the 2 methods. It always say Contact Us for support

Hi Ralph,

Our customer support team has reached out to you via ticket  (#477557) .

You will be assisted further via the ticket.

Thank you.

same with me

Hello, John. Our customer support has responded to you through ticket ID 478801 and you may get back to us via email shall you have further inquiries.

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