is this a joke?

I've been waiting for my order from G2G for more than 2 days and have already written countless tickets, as this is a verification problem, my order is in progress.
I have uploaded all the necessary documents and now it says Please be informed that your order will be processed once the payment is settled on 09/29/20. We thank you in advance for your patience and understanding. I've already paid for everything!

Hi Jan,

We are sorry, as your payment is awaiting settlement from the gateway at the moment. The expected settlement date is projected to be on September 29. We shall notify you on update through a separate email on the said date. Please do email to if you require further information regarding this matter.

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