I haven't got my money back yet

I bought with my bank account archeage in a game gold  and the money was withdrawn and I was told that the amount will be refunded in the next 48 hours and so far it has not come to anything. Please reply as soon as possible. 


Hi Naser,

Ticket ID: 459394

Thank you for contacting us! 

It appears that the payment for your 18439587 order has been declined by the card issuer. You are advised to contact your card issuer for further assistance as they did not provide us with more information due to confidentiality.

Should you have any enquiries or require any further assistance, please do not hesitate to contact us. We're always ready to assist you the best we can.

Shanmugan S.
(Customer Experience Specialist)

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