Error trying to buy a gift card

Hello, i tried to buy a gift card this evening and the website asks me for a digital document verification. Its weird because i bought from the website more than 20 times before and never got this message before. Thank you :)

Hi Dina,    

We have sent you a reply via Ticket ID: (458902) via email and further correspondence will done via the ticket email we have replied to you.   


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