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I can't reply to the order message

 Hello,


I cancelled my order to get my money back, now I have to "Kindly reply to this email with your confirmation" but I can't reply to the order message (I also didn't receive an seperate e-mail to my mail account), now my cancelling is left on pending. What should I do? I also can't find the E-Mail Support here anywhere.


Hi Marcella,   


We have sent you a reply via Ticket ID: (445141) via email and further correspondence will done via the ticket email we have replied to you.       


Regards.


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