bleach gold

So i top-up some money on bleach, but dont receive the gold after 10m at least its been like 5h after i payed and do not receive yet my gold why?

Hi Daniel,

Ticket ID: 440697

We regret to inform you that your 17668606 order has been flagged by our system under a certain algorithm to undergo a manual verification process. Please be informed that it is currently outside of office hours, the team in-charge of the verification process is currently unavailable and not operating. Therefore, there will be a delay with the verification process. 

Rest assured, we will notify you via email as soon as we have received updates from them regarding this order in 10-12 hours. Please accept our sincere apologies for the inconveniences caused and we truly appreciate your patience with us.

Shanmugan S.
(Customer Experience Executive)

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