Problem with verifying the order

Posted over 2 years by Imadeddin

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Imadeddin

Hi,

I've made my first purchase and it has been verified within minutes, but when I made my second purchase they asked me to do an ID verification and I did

But the order is still verifying. How long does it take to be completed

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Daryl

Daryl posted over 2 years

Hi Dennis,


We have checked your account and saw you do have made a few orders. Since this is relevant to your payment information and this tread is a public space - please send us an email via support@offgamers.com and our team will attend to you issue to provide you assistance on this.


Regards.

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D

Dennis posted over 2 years

Does this happen for a reason. The payment has been taken from my account. I cancelled the previous order ( I wasnt credited the processing charge back even though verifying didnt happen). Please let me know what's going on. I have recieved an invoice but its still verifying!

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D

Dennis posted over 2 years

Same issue... why does this happen.

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Daryl

Daryl posted over 2 years

Hi Imadeddin,    


Our team have replied to you via email, Ticket ID:  (#427612). We would also like to inform you that any future correspondence will be done through the email.            


Regards.

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