Paid with the wrong card

Hi there, I'm currently experiencing two issues.

1) I paid with the wrong card on one of my orders and cancelled it, although the amount was deducted from my card. I didn't receive the code, will I be refunded my money?

2) I sent ID + selfie verification for my second purchase with the right card, how long will this process take? 

Thank you in advance. 

This is for order 16474546 and order 16474908.

Hello, Michalis. Please be informed that we have responded to your ticket ID 415459 and you may contact us via email shall you need further assistance from us.

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