Haven't received anything

I have paid for the gems and iv waited 2 hours and I still haven't received them yet and I don't think there is a mistake, what should I do

The second haven't been verified yet

Hi nate, In regards to your enquiry, we have responded via ticket ID: 410798 accordingly. Please check our messages and prompt for further updates on the requested details for escalation purposes. 

Thank you for understanding and we are apologize for any inconveniences caused.

I know guys have responded 5 times and its with the same out mated response can someone actually help me here


You are welcome. 

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