Hi, I recently bought something of Purchase number 15982513. And it say that it will take 24 hours to respond, but I see other people's times are far shorter why is this?

Hi Curtis,

We would like to inform you that the order has been flagged by the system for review and verification. 

The verification process serves to safeguard the account owner against identity theft, fraud and 

unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  

This process may take within 24 hours as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.

Please accept our sincere apologies for the inconvenience caused.

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