My purchase it's stuck on verifying status and I neer had it before! Already bought a lot of times here and this is the 1st time i have such a problem. Can you please help me? 

ORDER # 15725476

Hi Luara, 

In regards to your order 15725476 , our customer service personnel has replied you through ticket ID: 401366 accordingly. 

Besides, we have forwarded the related order issue to our respective department to check and investigate further. Once there is any updates, we will notify you via email for prompt update. Thank you for your patience. 

Well all I get as answer is “we have forward your issue to respective department” and “be patient”.
I don’t see solutions or any reason why my money it’s deducted from my account but no code it’s available. Even after 18 hours passed, there is no solution! And in your website says you GUARANTEE in 15 minutes. Kinda fake advertisement?

24 hours have passed and still nothing!

15 minutes guarantee, sure sure...

Telling me it’s a glitch from your end doesn’t help in anything!

Hi Luara,

Ticket ID: 401366

Please be informed that it is currently outside of office hours, the team in-charge of the order process is currently unavailable and not operating. Therefore, there will be a delay with the process. 

Rest assured, we will notify you via email as soon as we have received updates from them regarding this order. Please accept our sincere apologies for the inconveniences caused and we truly appreciate your patience with us.

Thank you.

Shanmugan S.
(Customer Experience Executive)

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