Top-up Pending

a while ago I made a recharge in a game and it still appears to me that it is pending and more than 30 minutes have passed but the recharge has not yet arrived

ORDER # 15018557

It's been more than 10 hours since I made the recharge and I still can't see the order has arrived. Can someone help me?

Hi Ezequiel, In regards to your order 15018557, our customer service personnel has replied you through ticket ID: 386754 accordingly. Besides, we have forwarded the related Top Up issue to our respective department to check and investigate further. Once there is any updates, we will notify you via separate email or you may liaise/ contact us via ticket ID: 386754 for prompt update. Thank you for your patience and we are apologize for any inconveniences caused. 

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