Waiting for a refound

Hey, i canceled my order (at right before the verification proses. First it said I will get a refound within 2 days then it said “Jan 12, 2020, 3:56:46 PM We have escalated this issue to our respective team for further checking. We will reply to this email once there is an update on this matter, typically within 72 hours. In the mean time, you may log into your account for up-to-date information in regards to the status of your order.” Now “Jan 17, 2020” 5 days after but I haven’t heard anything at all. What’s going on?

Hi Sokhom,

We have replied to your ticket. You may check your ticket accordingly.

Thank you

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