Payment issue

Posted almost 3 years by Charles

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Charles

Hello,

I just did two different orders through Paypal:

- order N°14860129 : payment was received no issue

- order N°14860391: here I received an email that asks me to verify my order by providing a copy of my id card and my credit card. But I paid through Paypal and I don't want to give my credit card number.

Can you please explain to me? thank you

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Daryl

Daryl posted almost 3 years

Hi there Charles!


Firstly, thank you for replying back to us via email. Since our team have sent you a reply via Ticket ID: (#382870) which can be found in the email address which you have registered under our OffGamers database, any further correspondence will be liaised through that ticket/email.


The reason being is due to this being a public forum and there are certain details which we would not prefer (especially private information) to be leaked out. Therefore, in the future if you have any inquiries - please do send us an email, we assure you we will get back to you as soon as possible.


Regards.

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