Posted almost 3 years by Dogukan

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My order still says verifying after 3 hours of waiting why, what happened?

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Clarence posted about 2 years

Dear Dongho,

We would like to extend our sincerest apologies on the inconvenience.

Upon checking, we have found that your order's are currently undergoing a verification process. This process normally takes up to 24 hours to be completed.

We have contacted the relevant department and requested to expedite the review process.

Rest assure, you will be notified, as soon as there is an update.

Your kind patience and understanding is highly appreciated.

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dongho posted about 2 years

hi. My order still says verifying after 10 hours of waiting why, what happened?

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Aiman posted over 2 years Admin

Hi Ebube,

We have sent a separate email to follow up with your current order (ticket ID: 469438). Kindly refer to the email and please wait for the respective team update once the verification has been completed.  We thank you for your patience and apologized for any inconveniences caused.

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Ebube posted over 2 years

hi. my order has been verifying for over 12 hours now. please why is it taking so long?

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Hill posted almost 3 years Admin

Hello. Dogukan. We would like to inform you that your orders  14791549 / 14791483 were currently pending for the verification which it will take up to 12 hours to get back to you with an update. Do not hesitate contact us through email shall you need further assistance from us.

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